Warranty policy

At Powesu, we take pride in delivering reliable and high-quality products that empower your journeys. We stand behind the craftsmanship and performance of our jump starters, and we're committed to ensuring your satisfaction. This Warranty Policy outlines the terms and conditions of our warranty coverage to provide you with peace of mind when you choose Powesu.

1. Warranty Duration

Powesu offers a limited warranty on our jump starters for a duration of [12 months] from the date of purchase. This warranty is valid for the original purchaser and is non-transferable.

2. Warranty Coverage

During the warranty period, Powesu will repair or replace, at our discretion, any jump starter that is found to be defective in materials or workmanship under normal use and maintenance. This warranty covers:

  • Malfunctions resulting from manufacturing defects.
  • Failures of components that occur under proper usage conditions.
  • Non-functional or defective LED lights, charging ports, and other integrated features.

3. Exclusions

The following situations are not covered by this warranty:

  • Damage caused by improper use, abuse, neglect, or accidents.
  • Damage resulting from unauthorized repairs or modifications.
  • Normal wear and tear, including cosmetic damage.
  • Damage caused by excessive heat, extreme cold, or exposure to water.
  • Jump starters with altered or removed serial numbers.
  • Loss or theft of the product.

4. Warranty Procedure

If you believe your Powesu jump starter is covered by this warranty, please follow these steps:

  • Contact our Customer Support team at [support@powesu-power.com] to initiate the warranty claim.
  • Provide proof of purchase, which should include the purchase date, product model, and the retailer's information.
  • Our Customer Support team will guide you through the warranty assessment process and provide further instructions on returning the product, if necessary.

5. Warranty Resolution

Upon receiving your claim, Powesu will evaluate the product and determine whether the issue falls within the scope of the warranty. If the issue is covered by the warranty, we will proceed with either repairing or replacing the defective jump starter, based on our assessment.

6. Shipping Costs

For warranty claims, the cost of shipping the product to Powesu will be the responsibility of the customer. If the warranty claim is deemed valid, Powesu will cover the cost of shipping the repaired or replacement product back to the customer.

7. Disclaimer

Powesu reserves the right to modify or amend this Warranty Policy at any time without prior notice. This policy does not affect any legal rights that may be applicable under the laws of your country or state.

At Powesu, we are dedicated to providing you with reliable power solutions that enhance your journeys. If you have any questions or concerns about our Warranty Policy, please feel free to contact our Customer Support team for assistance.